You book a time slot online (24/7), our driver arrives at your hotel/villa to collect your laundry, we wash & fold it at our facility, and deliver it back the same day or the next day depending on the service you chose. Pickup & delivery are completely free anywhere on Santorini.
Standard: picked up today, delivered tomorrow (~24 hours).
Express: picked up morning, delivered evening (~12 hours).
Need it faster? Call us — we'll do our best to accommodate flight schedules.
Our pricing is per bag, not per kilo — no surprises. Standard service starts at €25.00/bag, Express at €35.00/bag. Pickup & delivery are always free. Add-ons: vacuum-sealed packing (+€5), eco wash (+€3).
One bag fits roughly 8 kg of laundry — that's a typical week's worth of clothes for one person, or a couple of days for two. If unsure, bring it all and we'll let you know if it needs splitting.
Cash or card on delivery. We accept all major cards (Visa, Mastercard, Amex). For hotels with monthly billing, ask about our B2B partnership.
Yes — we follow care labels carefully. For very delicate items (silk dresses, suits, hand-wash only), let us know in the booking notes or call us first.
We've been doing this for 15+ years with a 100% customer satisfaction rate. In the unlikely event of damage or loss, we'll refund or replace based on our terms. Always check booking notes and pre-existing damage during pickup.
Yes! We work with 50+ hotels & villas across Santorini. Hotels can offer ProLaundry as a guest amenity with monthly billing, branded QR codes in each room, and dedicated support. Get in touch.
Absolutely. After booking, you'll get a tracking link via email and WhatsApp. It updates live as your laundry moves through each step: Pending → Picked Up → Washing → Out for Delivery → Delivered.
We pick up and deliver 7 days a week, from 08:00 to 20:00. Customer support is available daily 07:00–22:00 via phone, WhatsApp, and email.
Still have questions?
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