Frequently
Asked
Questions
How does the pickup & delivery work?
You book a time slot online (24/7), our driver arrives at your hotel/villa to collect your laundry, we wash & fold it at our facility, and deliver it back the same day or the next day depending on the service you chose. Pickup & delivery are completely free anywhere on Mykonos.
How long does it take?
Standard: picked up today, delivered tomorrow (~24 hours).
Express: picked up morning, delivered evening (~12 hours).
Need it faster? Call us — we'll do our best to accommodate flight schedules.
How much does it cost?
Our pricing is per bag, not per kilo — no surprises. Standard service starts at €25.00/bag, Express at €40.00/bag. Pickup & delivery are always free. Add-ons: vacuum-sealed packing (+€5), eco wash (+€3).
Is there a cheaper option on the island?
Honestly — yes, if you have the time. There is no self-service laundromat anywhere on Mykonos, but a few walk-in shops in Fira, Kamari and Perissa charge around €15 for roughly 6 kg. You carry the bag there, leave it, and come back later. Our price includes free pickup and delivery to your hotel, villa or Airbnb, so what you are really paying for is the two bus rides you don't take and the afternoon you don't spend waiting. If you are staying in Perissa anyway and have a free afternoon, the walk-in shop is a perfectly sensible choice.
What goes into a "bag"?
One bag fits roughly 8 kg of laundry — that's a typical week's worth of clothes for one person, or a couple of days for two. If unsure, bring it all and we'll let you know if it needs splitting.
How do I pay?
Cash or card on delivery. We accept all major cards (Visa, Mastercard, Amex). For hotels with monthly billing, ask about our B2B partnership.
Do you wash delicate items?
Yes — we follow care labels carefully. For very delicate items (silk dresses, suits, hand-wash only), let us know in the booking notes or call us first.
What if something is lost or damaged?
We've been doing this for 15+ years with a 100% customer satisfaction rate. In the unlikely event of damage or loss, we'll refund or replace based on our terms. Always check booking notes and pre-existing damage during pickup.
Do you serve hotels and villas?
Yes! We work with 50+ hotels & villas across Mykonos. Hotels can offer ProLaundry as a guest amenity with monthly billing, branded QR codes in each room, and dedicated support. Get in touch.
Can I track my order?
Absolutely. After booking, you'll get a tracking link via email and WhatsApp. It updates live as your laundry moves through each step: Pending → Picked Up → Washing → Out for Delivery → Delivered.
What are your hours?
We pick up and deliver 7 days a week, from 08:00 to 20:00. Customer support is available daily 07:00–22:00 via phone, WhatsApp, and email.
Still have questions?
Contact Us →